We seek a senior customer experience manager to join our team,

What you will do:

  • Support clients on their customer experience and digital transaction journeys.
  • Define and deliver transformational experiences for our customers and employees that drive innovation.
  • Lead delivery of engagements and take responsibility for project teams.
  • Present insights and recommendations enabled by strategic thinking, technical knowledge, and strong communication skills.
  • Build and maintain relationships between us and our client base.
  • Contribute to business development efforts, lead proposal development, and support the development of client offerings
  • Contribute to thought leadership and knowledge management
  • Mentor and provide professional development opportunities for other team members

What you should have:

  • A minimum of a Second Class Upper degree
  • A Master’s degree is an added advantage
  • A minimum of 8 years of relevant work experience in one or more of the following industries: financial services, technology, telecoms, or management consulting
  • Experience across digital strategy and delivery, customer strategy, customer experience design, journey design, business transformation, innovation, and product development/management
  • An understanding of design thinking methodologies and its application to UX/CX
  • Experience or qualifications in Agile would be a plus
  • Demonstrable experience leading project teams is a critical requirement
  • Strong people management and development skills
  • Ability to plan, structure and prepare client-ready deliverables
  • Ability to deliver high-quality work products across multiple engagements
  • Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems
  • Excellent facilitation and presentation skills
  • Excellent written and verbal communication skills
  • Very good proficiency in MS Office suite is essential